Privacy Policy

We are committed to protecting your privacy. The Company is committed to valuing, protecting and respecting your right to privacy at all times. This Policy governs the use of personal data which you provide to us via our website (“the Site”). Personal data is any or all data relating to a natural person who is identified, or can be identified, from the data.

Our site may contain links to other sites. Please be aware that if you choose to click on those links, your data may be processed by other organisations hosting those sites. We cannot control or monitor this, and you should make reference to their own Privacy Policies.

Please read this Privacy Policy carefully, and ensure you understand it. When you first use our Site, this is taken to be agreement to this Policy. If you do not accept the Policy, then you should stop using the Site immediately.

Who we are

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Wheelie Bin Cleaning UK, or an approved Franchise of Wheelie Bin Cleaning UK. The Site is owned by us and operated by Us

Your rights
You have certain rights as a data subject under the General Data Protection Regulation (GDPR), which governs the collection, processing and disposal of personal data by organisations such as ours.

In relation to personal data about you, you have the right:

to be informed about how and why we collect and use the data
to be given access to the data we hold
to have any inaccurate or incomplete data rectified
to ask us to delete personal data, earlier than we might already dispose of it
to prevent us from processing the data further
to object to us using the data for particular purposes

We provide contact details at the end of this Policy for you to use if you have any complaint about our processing of your personal data. If you are not satisfied with the way we deal with this issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body in charge of supervising personal data use in the UK.

What data do we collect?
If you communicate with us by e-mail or by our contact form on our website, we will collect your name and e-mail address and any other content that you send to us in the body of the mail. We do not collect any other personal data by any other method.

When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you fill in a form, sign up for updates, join us on social media, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.

How is your data used?

We will process and store your data securely, and we will only keep it for as long as we need it for the purpose(s) for which it was collected.

In relation to the data we do collect, as laid out in the section above, we may use it as follows:

to reply to your email
to send you marketing emails

You have the right to withdraw your consent to our use of your personal data at any time, and to request that we delete it.

We will not share your personal data with anyone at any time, unless you give us prior consent.

How and where we store your data?

We will only keep your data as long as we need it for the purpose(s) for which it is collected, and/or for as long as we have your permission to hold it.

Your data will only be stored in the UK.

Accessing your data

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to info@loveyourbin.co.uk You also have rights under the GDPR to:

know what personal data we hold about you, and to make sure it’s correct and up to date
request a copy of your personal data, or ask us to restrict processing your personal data or delete it
object to our continued processing of your personal data
You can exercise these rights at any time by sending an email to info@loveyourbin.co.uk and we will provide any or all information in response to your request.

Cookies
We’ve introduced a new cookie notice to provide more detail on the cookies that we use and how they impact the user experience

Contact Details
If you have any questions about the Site or this Policy, or you wish to make a Subject Access Request, then please contact us the respective Franchisee you have made an arrangement or contract with – you can contact them by following the Get In touch link – making your request or query clear:

Revising the Policy
We may change this policy from time to time, in response to changes in the law or for administration reasons. Any changes will immediately be posted on the Site and you will be deemed to have accepted the amended Policy if you continue to use the Site afterwards. You should therefore regularly review this Policy.

We use some cookies on our site. Cookies store some information on your computer. This page tells you about the kind of cookies we use.

What is a cookie?

A “cookie” is technology that allows our website to store tokens of information (an ‘identifier’) in your browser used only by our website while you are on our website. Cookies are not used to determine the personal identity of anyone who is merely visiting our website. They serve to help us track traffic patterns to determine a user’s preferred location and language for us to direct user to the correct country home page when they visit our website. On specific pages of our website, cookies are used to help us track your interests while you browse the internet. This is to assist us to understand what is important to you and to tailor more relevant direct marketing to you.

What cookies do we use?

Type 1 Cookies

Example: CMSSESSID67392540 – a session cookie.

These cookies are essential, as they ensure your security and privacy when you use our secure sites, as well as enabling you to move around a website and use its features. Without these cookies, services you’ve asked for (such as access to secure areas) can’t be provided. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Type 2 Cookies

Examples: _utma, _utmb, _utmc, _utmz – Google analytics cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

Type 3 Cookies

Examples: _apt_user_id, _apt_session_id.

We set first-party domain cookies only. These are used for analytical purposes and are non-intrusive. They are not shared with any third-parties and are used purely for the purposes of improving the customers journey and experience’.

The cookies we set allow us to track and record web visit data. The cookies names we set are _apt_user_id and _apt_session_id.

_apt_user_id allows us to identify a specific user.

_apt_session_id allows us to identify a session for a user.

By using our website, you agree that we can place these types of cookies on your device.

How do I disable cookies?

You can set your computer to warn you each time a cookie is sent or turn off all cookies (except Flash cookies) through your browser. Check your browser’s Help menu or your built-in mobile device settings to find out how. If you do not accept cookies, some features, services or activities that are available on our Websites may be affected and you may be unable to perform certain transactions, use certain functionality, and access certain content.